Terms of Service

Effective date: 16 October 2026

These Terms of Service govern your use of Clockroll, provided by SHEAT HUB, Dubai, United Arab Emirates (“we”, “us”). By creating an account or using Clockroll, you agree to these terms on behalf of your organization.

1. Your account

You are responsible for the accuracy of the information you enter into Clockroll, for the actions of the people you give access to, and for keeping your login details secure. Tell us promptly at info@sheathub.com if you believe your account has been accessed without permission.

2. Subscription plans and billing

Clockroll offers a Free plan and a Pro plan, each with the limits and features described on our Pricing page. Plan limits may be enforced automatically.

The Pro plan is priced in US dollars (USD) and billed monthly, at the price shown on our Pricing page at the time of payment. Payment is made by bank transfer in UAE dirhams (AED) at the exchange rate on the day of payment. Pro is activated for one month once we receive your payment. You can renew each month; if a month is not renewed, your organization returns to the Free plan and features beyond the Free plan’s limits stop being available. We may change prices for future months with at least 30 days’ notice.

3. Refunds

Payments are non-refundable, as described in our Refund Policy.

4. Acceptable use

You agree not to use Clockroll to store or process data you do not have the right to store, to break any applicable law, or to interfere with the service or other customers.

5. Your data

You keep ownership of the data your organization enters into Clockroll, including employee records. You are responsible for having a lawful basis to store your employees’ personal data. We use your data only to provide the service and we do not sell it. You can download a copy of your data at any time from Settings → Download all my data.

6. Payroll, WPS and legal compliance

Clockroll helps you calculate attendance, leave, gratuity, payroll and WPS files. Calculations depend on the settings and data you enter. You remain responsible for checking results before paying salaries or submitting files, and for complying with UAE labour law, WPS and MOHRE requirements. Guidance shown in Clockroll (for example leave days or gratuity estimates) is general and is not legal advice.

7. Cancellation and termination

You can stop using Clockroll at any time by not renewing Pro, or ask us to close your organization’s account by emailing info@sheathub.com. We may suspend or close an account that breaks these terms or that has unpaid amounts, after giving notice where reasonable. After an account is closed, we keep its data for 30 days so it can be downloaded or restored on request, and then delete it permanently.

8. Availability

We work to keep Clockroll available and reliable, but we do not guarantee it will be uninterrupted or error-free. We may carry out maintenance and make changes to features from time to time.

9. Limitation of liability

To the extent permitted by law, Clockroll is provided “as is”, and SHEAT HUB is not liable for indirect or consequential losses, lost profits, or losses caused by incorrect data entered into the service. Our total liability for any claim is limited to the amount you paid us for Clockroll in the three months before the claim.

10. Changes to these terms

We may update these terms. If we make significant changes, we will tell you by email or in the app before they take effect. Continuing to use Clockroll after that means you accept the updated terms.

11. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction over any dispute.

12. Contact us

Questions about these terms can be sent to info@sheathub.com or WhatsApp +971 555 326 286.