Refund Policy

Effective date: 16 October 2026

This policy explains how payments and cancellations work for Clockroll Pro, provided by SHEAT HUB, Dubai, United Arab Emirates.

1. Free plan

The Free plan requires no payment, so no refunds apply to it. You can try Clockroll on the Free plan before paying for Pro.

2. Pro plan — no refunds

Pro is priced in US dollars (USD), billed monthly and payable in UAE dirhams (AED) at the day’s exchange rate. All payments are final and non-refundable, including for partly used months, unused features, or if you stop using Clockroll before the end of a paid month.

3. Cancellations

There is no long-term contract. To cancel, simply do not renew Pro for the next month. Pro stays active until the end of the month you have paid for, then your organization returns to the Free plan.

If you want your organization’s account closed, email us. We keep the data for 30 days after closure so it can be downloaded or restored on request, and then delete it permanently. You can download all your data at any time from Settings → Download all my data.

4. Payment errors

If you were charged twice or paid the wrong amount by mistake, contact us within 14 days and we will correct it.

5. Contact us

Email info@sheathub.com or WhatsApp +971 555 326 286 with your organization name and payment reference.